מדיניות משלוחים

Shipping Policy

Last Updated: September 2026

We are committed to providing a reliable and convenient delivery experience for our customers. Please review the following shipping and delivery terms before placing your order.

Shipping Options and Costs

  • Free shipping throughout Israel.

  • Home delivery: An optional home-delivery service is available for an additional fee of ₪20.

Shipping options and applicable fees will be displayed during the checkout process, where applicable.

Order Processing

Due to a high volume of orders, order processing may take approximately 1–3 business days.

Once your order has been confirmed by email, you will receive an additional notification when your order has been processed and is ready for shipment.

Please note that the processing period is separate from the estimated delivery time.

Estimated Delivery Times

Orders shipped within Israel are generally expected to arrive within 7–14 business days after the order processing period has been completed.

Our products are shipped from warehouses located outside Israel, and delivery times may therefore vary depending on the shipping carrier, customs procedures, and other circumstances beyond our control.

Due to the current security situation and ongoing events in Israel, shipping and delivery times may take longer than usual.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Business Days

For the purposes of this Shipping Policy, a business day means Sunday through Thursday, excluding holiday eves, public holidays, and official days off.

Shipping Delays and Tracking

Once your order has been shipped, you may receive a tracking number or shipping notification, where available.

If you have not received an update indicating that your package has arrived in Israel within 20 business days from the date you received your tracking number, please contact our customer service team so that we can review the status of your shipment.

Please note that tracking information may not always update immediately and that delays may occur during international transportation or customs processing.

Delivery and Identity Verification

For certain deliveries, the delivery provider or our company may require the recipient to provide:

  • A valid identification document.

  • The order confirmation number.

  • Additional identification or verification information where reasonably required.

We reserve the right to request additional identification or verification where necessary to protect our customers and prevent unauthorized delivery or fraudulent activity.

Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes, where applicable:

  • Full street address.

  • Building number.

  • Apartment number.

  • Entrance or floor information.

  • Postal code.

  • Recipient's full name.

  • Valid telephone number.

We are not responsible for shipments that are delayed, lost, returned, or otherwise affected because the customer provided an incorrect, incomplete, or inaccurate delivery address.

If you notice that your delivery information is incorrect after placing an order, please contact us as soon as possible.

Shipping Delays and Circumstances Beyond Our Control

We are not responsible for acts, omissions, delays, or failures by third-party shipping carriers or other service providers.

We are also not responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:

  • Strikes or labor disruptions.

  • Communication or technical failures.

  • Customs delays.

  • Transportation disruptions.

  • Hostilities or acts of war.

  • Security-related restrictions.

  • Natural disasters.

  • Severe weather conditions.

  • Government restrictions or actions.

  • Other extraordinary or unforeseen circumstances.

In such circumstances, delivery may take longer than the estimated timeframe.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

Refusal to Accept a Delivery

If a customer refuses to accept a shipment after it has been dispatched, the original shipping costs are non-refundable, to the extent permitted by applicable law.

In addition, the customer may be responsible for the cost of returning the package to the relevant warehouse.

Where a refund is otherwise due, applicable shipping and return costs may be deducted from the refund amount, subject to applicable law and our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or the status of your order, please contact our customer service team:

Email: mohamadmatar557@gmail.com

We will make reasonable efforts to assist you and provide available information regarding your shipment.